Terms of Service

1.Booking

When you confirm a booking with Spark2 Education's services in writing (via post or email), it implies you accept our quoted price, the outlined services we'll provide, and our specified timeframe. This confirmation also signifies your acceptance of these terms and conditions and that a binding agreement is formed between us.

2.Contract Duration

The contract starts from your order confirmation date and ends upon the product's delivery, unless mutually decided otherwise in writing.

3.Events (Workshops or Shows)

Event organisers are responsible for ensuring a suitable venue that complies with local authority and national health and safety guidelines. Spark2 Education must be informed about evacuation or emergency protocols in advance. A representative from the organising body must attend the events and know emergency procedures.

4.School Events

In addition to the general event guidelines, when hosting school events or when venues have school attendees:

• An appropriate adult-to-pupil ratio (we recommend one adult per 16 pupils) should be maintained.
• The accompanying adults or teachers are responsible for pupil behaviour.
• Venues hosting school-attended events should communicate these responsibilities to teachers/adults in advance.

5.Safeguarding

Spark2 Education is committed to safeguarding the welfare of all children. Our safeguarding measures include:

• All presenters hold enhanced DBS checks with barred list checks
• All presenters complete safeguarding training before delivering workshops
• Presenters receive Prevent awareness training
• A member of school staff must be present throughout all sessions
• Any safeguarding concerns are reported immediately to the school's Designated Safeguarding Lead

Our full Child Protection and Safeguarding Policy is available on request or can be downloaded from our website.

6.Insurance

Spark2 Education is protected by:

• £10 million employer's liability insurance
• £5 million public liability insurance

Certificates of insurance are available on request.

7.Payment Terms

Invoices are issued once bookings are confirmed. For advanced bookings, payments are due within 28 days of the invoice date. Bookings made within 28 days of the event require immediate payment upon invoicing.

Electronic payments (BACS transfer) are the only accepted payment method. If this presents difficulties, please inform us immediately to discuss options. All payments must be made in GBP (£), with clients covering any currency conversion fees.

Please use our invoice reference number and your school name in the payment reference. Failure to do so may result in payment chasers as we will be unable to match the payment. All remittance advice should be sent to hi@spark2.org.

8.Late Payments

Late payments will be subject to a one-off fee in accordance with the Late Payment of Commercial Debts (Interest) Act 1998:

In addition, interest will be charged at a rate of 8% above the Bank of England base rate.

9.Cancellation Policy

Cancellation terms depend on the notice provided:

Cancellation fees may be waived at Spark2 Education's discretion, based on the circumstances of the cancellation. We understand that unforeseen events occur and will always work with schools to find a solution where possible.

10.Rescheduling

We understand that school schedules can change. Rescheduling requests will be accommodated wherever possible, subject to presenter availability. Please notify us as soon as possible if you need to change your booking date.

11.Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to: severe weather conditions, pandemic restrictions, industrial action, acts of terrorism, or school closures.

In such cases, we will work with you to reschedule at a mutually convenient time at no additional cost. If rescheduling is not possible, all payments related to undelivered services will be refunded.

12.Data Protection

Spark2 Education Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• We collect school contact details, booking information, and visit records solely for the purpose of delivering and administering our services
• Data is retained for 6 years for accounting and legal purposes
• We do not share your data with third parties except where required by law or necessary to deliver our services
• You have the right to request access to, correction of, or deletion of your personal data

Our full privacy policy is available at spark2.org/privacy-policy/.

13.Photography and Recording

Spark2 Education may take photographs or video during workshops for training and promotional purposes, subject to the following conditions:

• Explicit permission will be obtained from the school before any photography takes place
• Schools should advise us in advance of any children who must not be photographed
• Images will only be used for Spark2 Education marketing and training purposes
• Presenters will never photograph children on personal devices
• No images identifying individual children will be used on social media without explicit school and parental consent

14.Intellectual Property

All original materials produced by Spark2 Education, including workshop content, presentations, resources, and the Future Skills Mark framework, remain the intellectual property of Spark2 Education Limited, unless otherwise agreed upon in writing.

Usage or distribution of these materials to third parties requires written permission. Spark2 Education reserves promotional rights over any produced material and may distribute promotional content during events with school permission.

15.Complaints

We aim to provide excellent service on every visit. If you are not satisfied with any aspect of our service, please contact us at hi@spark2.org within 14 days of your booking. We take all feedback seriously and will respond within 5 working days.

16.Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17.Future Skills Mark

Future Skills Mark is Spark2 Education's skills development and certification programme, designed to help schools evidence and certify the 12 essential skills every child should develop before secondary school. Schools participating in the Future Skills Mark programme are subject to these standard terms of service, plus any additional terms outlined in their specific programme agreement.

18.Policy Review

These terms of service are reviewed annually and updated in line with changes to legislation, statutory guidance, or best practice.